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home > Frequently asked questions
Please select a question:
How do I report a claim or circumstance?
In order to expedite processing of new claims or notices of circumstances, we recommend that the Insured take the following steps in addition to the reporting requirements outlined in the policy.
1.) Please forward notice and all materials to:
Architects and Engineers Claims Manager
[Relevant Underwriting Company – Please Identify]
P.O. Box 307010
Jamaica, NY 11430-7010
Facsimile: (866) 255-2962
You may also now report new matters via email to the following addresses:
For contractor professional policies:
usz_zurich_construction_professional_claims@zurichna.com
For A&E professional policies:
usz_aeclaims@zurichna.com
For environmental policies:
usz_zurich_environmental@zurichna.com
2.) For additional assistance, please contact:
3.) Please accurately provide the following information:
- Insured name and policy number;
- Insured contact name, telephone number, and fax number;
- Broker or agent's contact name, telephone number, and fax number; and
- A brief written summary of the issues prompting the notice.
4.) Information to attach to notice includes:
- Any Summons or Complaints;
- Any letters seeking or demanding money or services from the Insured;
- Copy of Insured's contract relating to the project at issue;
- Copy of project correspondence relating to issue triggering notice;
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How do I place a piece of business?
You may send the completed application via e-mail to a&e@usassure.com or via fax to (888) 828-9427.
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How long does it take to get a quote?
We are committed to quote turnaround within 5 business days.
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What is needed to obtain a quote?
A completed Architects & Engineers Professional Liability application. (If bound, a completed Zurich application is required within 15 days of the effective date.
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What are my billing options?
Zurich Special Bill
Invoice is sent to agent for net payment and they in turn bill the insured.
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Where do I mail my premium payments?
Please send your premium payments to:
Zurich North America
8745 Paysphere Circle
Chicago, IL 60674
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What loss-prevention services does Zurich offer?
Zurich believes that risk management is an important component to every design professional’s business strategy. We help our E&O policyholders manage risk by offering informed guidance and value-added services.
Those services include:
- A & E Briefing Newsletters
- Risk Management Guide for Contracts
- Contract Insurability Review
- Pre-Claims Assistance
Please direct all risk management questions to the underwriter on the account.
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Does Zurich provide pre-claims assistance?
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Why should my customers and I consider partnering with Zurich North America?
- We are a financially strong insurer
- We have been committed to this line of business since 1990
- A nationwide team of experienced underwriters
- Our policy forms are admitted in most states
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What can you tell me about Zurich’s Claims Professionals?
Zurich has an in-house, dedicated team of attorneys that handle design professional liability claims. We use a national network of local defense counsel, many of whom are recognized for their expertise in design professional and construction claims.
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